Dental Treatment Coordinator – Ocoee, FL

Smiles of Orlando is seeking an experienced Dental Treatment Coordinator to join our prosthodontic practice in Ocoee, FL, serving West Orlando and the surrounding communities.

Are you passionate about helping patients understand their dental treatment options and confidently move forward with care? Do you enjoy building relationships, coordinating complex treatment plans, and creating a positive patient experience? Se então, we encourage you to explore this opportunity with our team.

Our ideal candidate has at least three years of dental treatment coordination experience, with a strong understanding of prosthodontics and dental implant procedures. In this role, you will help guide patients through every stage of treatment, from initial scheduling and consultations through treatment completion and financial coordination.

Position Overview

• Posição: Dental Treatment Coordinator
• Localização: Ocoee, FL / West Orlando (On-Site)
• Practice: Sorrisos de orlando – Prosthodontic Practice
• Experience Required: Mínimo 3 years of dental treatment coordination experience
• Specialty Experience: Prosthodontics and dental implant procedures
• Compensation: Competitive compensation based on experience

About the Role

As a Treatment Coordinator at Smiles of Orlando, you will play an essential role in creating a seamless, supportive patient experience. You’ll work closely with patients, our prosthodontist, laboratory technicians, referring providers, and other team members to ensure treatment plans are clearly communicated and appointments are efficiently coordinated.

This position requires a combination of excellent communication skills, strong organizational abilities, financial knowledge, and an understanding of complex dental treatment procedures.

From explaining treatment recommendations and reviewing financial options to managing insurance coordination and collecting payments, you’ll help patients feel informed and comfortable throughout their care.

Key Responsibilities

Patient Consultations and Treatment Planning

• Meet with patients to discuss recommended dental treatment plans, procedimentos, timelines, and associated costs.
• Explain complex prosthodontic and dental implant procedures in clear, patient-friendly language.
• Provide compassionate, personalized guidance to help patients understand their treatment options.
• Educate patients about oral health, recommended treatments, and post-treatment care.
• Address patient questions and concerns promptly and professionally.
• Monitor patient progress and communicate necessary adjustments to treatment plans.

Financial Consultations and Payment Coordination

• Provide accurate estimates of treatment costs and expected insurance coverage.
• Explain available payment options and help patients understand their financial responsibilities.
• Confidently discuss and collect treatment fees and patient payments.
• Monitor outstanding balances and support timely, successful payment collection.
• Maintain accurate financial agreements and payment records.

Scheduling and Treatment Coordination

• Coordinate patient appointments and treatment schedules based on patient preferences and prosthodontist availability.
• Manage scheduling for complex, multi-stage prosthodontic and dental implant treatments.
• Coordinate treatment phases between dental practices when collaborative care is required.
• Facilitate communication between patients, the prosthodontist, laboratory technicians, and other team members.
• Help ensure treatment progresses smoothly from the initial consultation through completion.

Insurance Processing and Patient Documentation

• Verify dental insurance coverage and communicate benefit information to patients.
• Submit insurance claims and follow up on approvals, denials, and outstanding requests.
• Maintain accurate patient records, treatment plans, and financial agreements.
• Ensure documentation complies with patient privacy regulations and internal practice protocols.
• Maintain attention to detail and accuracy when recording clinical and financial information.

Referral Coordination and Relationship Building

• Prepare letters to referring doctors regarding patient visits, clinical findings, and treatment updates.
• Maintain strong professional relationships with referring dentists and other healthcare providers.
• Build positive relationships with patients and referring practices to support trust, loyalty, and referrals.
• Maintain and update a list of general dental and specialty practices that may benefit from prosthodontic referral relationships.
• Coordinate and schedule lunch meetings with referring dental practices.
• Support collaborative care by maintaining clear communication with referring providers throughout the treatment process.

Required Qualifications and Experience

We are looking for a knowledgeable, organized, and patient-focused professional who can confidently manage treatment coordination responsibilities in a specialized dental setting.

• Minimum of three years of experience as a Treatment Coordinator in a dental practice, including exposure to prosthodontic and dental implant procedures.
• Strong understanding of dental terminology, treatment processes, and insurance procedures related to prosthodontics and dental implants.
• Proficiency with dental software and practice management systems.
• Confidence and experience in collecting treatment fees and patient payments.
• Exceptional written and verbal communication skills.
• Ability to explain complex treatment and financial information clearly and compassionately.
• Strong interpersonal skills and the ability to build positive patient relationships.
• Excellent organizational skills for managing multiple patient cases and appointments.
• Attention to detail when maintaining patient records and financial information.
• Professionalism and a patient-centered approach to care.
• Knowledge of HIPAA and other applicable dental practice regulations.
• Willingness to learn new technologies and adapt to evolving dental procedures.

Preferred Qualifications

• Familiarity with and proficiency in SoftDent or Sensei dental practice management software.

Compensation and Benefits

No Smiles de Orlando, we value the dedication and expertise of our team members. We offer competitive compensation, professional development opportunities, and a collaborative environment where employees can grow and contribute to exceptional patient care.

• Competitive compensation based on experience
• Dental benefits
• 401(k) benefits
• 15 days of paid time off (PTO) for eligible employees
• 5 feriados pagos
• Professional development opportunities
• Paid uniforms
• A supportive and collaborative team environment
• Office closed on weekends

Apply for the Dental Treatment Coordinator Position

Ready to advance your career in dental treatment coordination? Smiles of Orlando is looking for an experienced Treatment Coordinator who enjoys helping patients navigate complex dental care, coordinating treatment plans, and building meaningful relationships. If you have experience in prosthodontics and dental implants and are passionate about delivering exceptional patient service, we encourage you to apply!

Download Job Application

Join Our Dental Team in Ocoee, FL

Smiles of Orlando is a prosthodontic practice serving patients throughout Ocoee, West Orlando, and the surrounding communities. Our team is committed to providing personalized care and helping patients achieve long-term oral health through advanced restorative and prosthodontic treatment.

As our Treatment Coordinator, you’ll have the opportunity to work closely with our dental team and referring providers while helping patients feel confident and informed throughout their treatment journey.

Practice Location:
Sorrisos de orlando
2702 Rew Circle, Suite B
Ocoee, FL 34761

Telefone: 407-656-8080

Additional Position Information

The responsibilities listed above are not intended to be an exhaustive description of the position. Additional duties may be assigned as the role evolves to support the changing needs and overall business objectives of the practice.

Equal Employment Opportunity

Smiles of Orlando is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical or mental disability, genetic information, marital status, sexual orientation, gender identity or assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.