Dental Office Manager / Practice Manager – Ocoee, FL
Smiles of Orlando is seeking an experienced, motivated Dental Office Manager to lead the business operations of our prosthodontic practice in Ocoee, FL, serving West Orlando and the surrounding communities.
We are a patient-first dental team that believes exceptional patient care begins with a well-run, positive workplace. We’re looking for a confident, organized leader who can manage daily practice operations, support our team, present treatment plans, and help our practice continue to grow.
This unique opportunity combines the responsibilities of an Office Manager and Treatment Coordinator, making it an ideal position for someone who enjoys both business management and building meaningful relationships with patients.
Position Overview
- Position: Dental Office Manager / Practice Manager
- Location: Ocoee, FL / West Orlando (On-Site)
- Employment Type: Full-Time
- Schedule: Monday through Friday
- Hours: 7:45 AM – 5:30 PM
- Compensation: Competitive pay plus performance-based bonuses
- Reports To: Doctor
- Experience Required: 3+ years of dental office management, business management, or treatment coordination experience
About the Role
As the Dental Office Manager at Smiles of Orlando, you will oversee the day-to-day business operations of our practice while leading the administrative team and helping patients confidently move forward with recommended dental treatment.
This hybrid leadership position requires someone who is equally comfortable coaching employees, analyzing key performance indicators (KPIs), managing practice financials, and providing personalized guidance to patients regarding their treatment plans and financial options.
You will play an important role in supporting practice profitability, maintaining efficient operations, improving treatment acceptance, and creating an exceptional patient experience.
Key Responsibilities
Office Management and Team Leadership
- Oversee daily front office operations and coordinate back office operations with the clinical lead.
- Hire, train, schedule, and lead administrative team members.
- Provide effective leadership through coaching, communication, and accountability.
- Conduct daily team huddles and regular staff meetings.
- Foster a positive, collaborative, and productive workplace culture.
- Hold team members accountable for their responsibilities and performance.
- Ensure office policies, procedures, and operational standards are consistently followed.
Business and Financial Management
- Monitor and manage practice KPIs, including production, collections, accounts receivable (AR), overhead, and new patient acquisition.
- Prepare and communicate financial and operational performance reports to practice ownership.
- Oversee payroll coordination, insurance credentialing, and fee schedule management.
- Maintain current accounts receivable and ensure collections remain on track.
- Manage insurance verification, claims submissions, and appeals.
- Track profitability, overhead percentages, and other financial performance indicators.
- Identify opportunities to improve operational efficiency and financial performance.
- Maintain accurate patient records, treatment plans, and financial agreements.
- Ensure compliance with patient privacy regulations and internal practice protocols.
Treatment Plan Coordination
- Present dental treatment plans clearly and confidently, explaining clinical recommendations in patient-friendly language.
- Review dental insurance coverage, estimate patient financial responsibilities, and establish payment arrangements.
- Coordinate insurance pre-authorizations and pre-determinations.
- Present and manage payment options, including third-party financing through CareCredit and Cherry.
- Improve treatment plan acceptance by helping patients understand their recommended care and financial options.
- Follow up with patients regarding unscheduled and pending treatment.
- Build trust and help patients feel informed, supported, and comfortable with their treatment decisions.
- Prepare correspondence to referring doctors regarding patient visits, findings, and treatment recommendations.
- Maintain strong professional relationships with referring dental and medical providers.
- Manage the collections process to support timely recovery of outstanding patient balances.
- Develop positive relationships with patients and referring practices to support patient loyalty and referrals.
Patient Experience and Scheduling
- Oversee the complete patient experience, from initial contact and scheduling through checkout, recall, and reactivation.
- Educate patients about oral health, treatment options, and post-treatment care.
- Optimize provider schedules to support production goals and minimize unfilled appointment time.
- Coordinate scheduling for multi-stage dental treatments.
- Facilitate communication between dental practices when coordinating different phases of patient treatment.
- Address patient questions, concerns, and scheduling needs promptly and professionally.
- Monitor patient satisfaction, online reviews, and retention.
- Track patient treatment progress and communicate necessary adjustments to treatment plans.
- Support a welcoming, efficient, and patient-centered office environment.
Qualifications and Experience
We are seeking an experienced dental management professional with strong leadership skills, financial knowledge, and a commitment to providing outstanding patient care.
- Minimum of three years of experience in dental office management, business management, or treatment coordination.
- Working knowledge of dental insurance, billing, claims processing, and patient financial arrangements.
- Familiarity with patient financing options, including CareCredit and Cherry.
- Proficiency with dental software and practice management systems, such as Curve, Open Dental, or similar platforms.
- Strong leadership, interpersonal communication, and team management skills.
- Financial and analytical skills, including the ability to understand and monitor practice KPIs.
- Excellent attention to detail when maintaining patient records and financial information.
- A professional, organized, and patient-centered approach to daily responsibilities.
Preferred Qualifications
Additional experience in the following areas is highly desirable:
- Experience in prosthodontics and dental implant procedures.
- Experience managing practice financials and reporting production, collections, overhead, and accounts receivable to ownership.
- Demonstrated success in improving treatment plan acceptance and patient follow-through.
- Experience leading a team of three or more employees, including hiring and training responsibilities.
- Knowledge of OSHA, HIPAA, and other applicable dental practice regulations.
Compensation and Benefits
At Smiles of Orlando, we recognize the important role our Office Manager plays in the success of our practice. We offer competitive compensation, professional development opportunities, and a supportive team environment.
- Competitive compensation based on experience
- Performance-based bonuses tied to practice results
- Dental benefits
- Profit-sharing 401(k) plan
- Paid time off and holidays
- Continuing education and professional development support
- A supportive, collaborative, and growth-oriented team
- A modern dental practice with advanced technology
- Office closed on weekends
Apply for the Dental Office Manager Position
Ready to take the next step in your dental management career? Smiles of Orlando is looking for an experienced Dental Office Manager who can lead our team, support practice growth, and help patients confidently navigate their dental care. If you’re passionate about leadership, practice management, and creating exceptional patient experiences, we encourage you to apply!
Join Our Dental Team in Ocoee, FL
Smiles of Orlando is a single-location prosthodontic practice dedicated to providing high-quality dental care to patients throughout Ocoee, West Orlando, and the surrounding communities.
As our Dental Office Manager, you’ll have the opportunity to make a meaningful impact on practice operations, team development, and patient satisfaction while working alongside professionals who value collaboration and quality care.
Practice Location:
Smiles of Orlando
2702 Rew Circle, Suite B
Ocoee, FL 34761
Phone: 407-656-8080
Additional Position Information
The responsibilities outlined above are not intended to be an exhaustive list of duties. Additional tasks may be assigned as the role evolves to support the changing needs and overall business objectives of the practice.
Equal Employment Opportunity
Smiles of Orlando is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical or mental disability, genetic information, marital status, sexual orientation, gender identity or assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.
